Privacy notice

When you sign up we ask for your restaurant name, contact name, username, mobile number and, optionally, an email address. We use your mobile number to reach you during the trial, help you get set up and answer questions; email is used for account notices.

To understand which channels help restaurants find us, the website notes where your first visit came from (for example a campaign link or search engine) in a first-party cookie kept for 30 days, and saves it with your account when you sign up. We do not use third-party advertising or cross-site tracking cookies.

We never sell or rent your contact details or share them with third parties for marketing. If you would rather we did not call or message you, just tell us. It will not affect your trial.

So that we can step in when you get stuck, the system records your most recent sign-in and activity times and whether key setup steps are done (for example, menu created, POS terminal connected, first order placed). We look only at whether and when these happen, and at counts. We do not use this to analyse or sell your business content.

This information is visible only to the MakanCloud support and product team, to see where you may need help and where the product needs work. We do not record your screen or keystrokes, and we do not use third-party behaviour-analytics tools.

When you send a request through "Help & feedback", we keep what you write, any screenshot you attach, and the page address and browser type at that moment, so we can find the cause faster. Requests are visible only to you, your account administrators and the MakanCloud support team.

Please avoid including customer or staff personal details or payment information in screenshots. If one slips in, contact us and we will delete it.

When something breaks, we log the error and the account identifier (no names, emails or other personal details) to locate and fix it. Error logs are kept on servers we manage ourselves.

Mika answers from reviewed product and how-to guides only. It does not read merchant orders, inventory, employee, scheduling, or other business records.

Before a message is stored or sent to a model, common email addresses, phone numbers, and long account or card numbers are replaced automatically. You should still avoid sending passwords, card details, identity documents, payment data, or other sensitive information.

Redacted raw conversations are retained for up to 30 days for conversation continuity, support improvement, and sampled quality review, then removed by an automated job. Aggregated usage, cost, model-performance, and quality metrics may be kept longer and are not linked to a user account.

Mika calls controlled models through OpenRouter with zero-data-retention and provider data-collection restrictions. The model service still processes the redacted message temporarily to generate a reply.

Only after you tick the consent box and submit will we email your name, email address, optional phone number, note, and redacted transcript to [email protected].

If you hand off while signed in, we also create a request under your account so you can follow replies in "Help & feedback". The same visibility rules as above apply.

Contact details from the handoff form are not written to the AI conversation database. The email service and support team receive them to handle your request.

When you are signed in, the server uses your role and tenant identifier to filter applicable help content; the client cannot elevate its own role. AI conversation tables do not store a user identifier.

To limit abuse, network and session details are transformed into a one-way HMAC fingerprint. Raw IP addresses are not saved in the AI rate-limit table.

Our marketing tool "MakanCloud Publisher" uses YouTube API Services solely to manage MakanCloud's own official YouTube channel: it uploads product-education short videos that we produce ourselves on a schedule, and reads view, like and comment statistics for those videos. By using YouTube API Services we agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms), and the Google Privacy Policy (https://policies.google.com/privacy) also applies to the data involved.

The tool is not offered to merchants or visitors, and it does not read, display or redistribute any third-party YouTube channel, video, comment or viewer information. The only data obtained through the API are statistics for our own channel (views, likes, comments, subscribers, watch time). They are aggregated per day and kept on equipment we manage ourselves, for internal content-performance review, for up to 36 months. Other API data such as video titles are not stored separately, and any copy older than 30 days is deleted or refreshed. This data is not sold or shared, and is not combined with personal information from other sources.

Channel authorisation is granted by MakanCloud's channel administrator with their own Google Account. The administrator can revoke MakanCloud Publisher's access at any time from the Google Account "Third-party apps & services" page (https://myaccount.google.com/permissions); after revocation the tool can no longer upload or read data. To have the statistics we hold deleted, email [email protected].

Sign-up details, usage records and support requests are kept while your account is active. When you stop using the service or ask us to delete them, we delete or anonymise them within 12 months, unless the law requires otherwise.

You can ask at any time to access, correct or delete your personal data, or ask us to stop calling or messaging you. Trial reminder emails also include an unsubscribe option.

To access, correct or delete personal data, or with any questions about this notice, email [email protected] or WhatsApp us at +65 9782 6954. For support requests, please include the reference number when available.